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    Tao of service

    One of my favorite local Asian restaurants is Siam Cafe (Cleveland, at E 40th & St. Clair) where dinners commonly feature huge tables of Chinese families around a great menu of Chinese and Thai cuisines. What's equally good is the chaotic system of service redundancy. According to co-owner Mei, everyone has a station and in their travels everyone will pay continuous attention to cover any just-in-time needs like orders, checks, refills, adjustments - regardless of whose station area it is. So in a recent brief lunch, there were zero delays for me as different people took on whatever I needed at the moment. Matrix service at its best. No wonder I'm one of many loyal regulars.
    Tags » Appreciative living
    • 30 November 2005
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    about 6 years ago Jim responded:
    Heng Hao! (liberally translated- way cool!)

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    10-time author and designer with a focus on change in organizations and communities. HappinessChoice.com. Contact Jack at jack(at)happinesschoice(dot)com

  • About Jack Ricchiuto

    10-time author and designer with a focus on change in organizations and communities. HappinessChoice.com. Contact Jack at jack(at)happinesschoice(dot)com

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