Today was a marathon of eight coaching sessions with health care leaders and teams in an interesting array of issues: improving on time surgeries, getting better patient histories in radiology, inventing bereavement services, decreasing emergency department wait times, assessing for high-risk employee turnover, cross-training technical staff, moving from a problem to strength based culture. What was evident across the spectrum was that people engage when we set a tone of optimism about outcomes. Just sparking people's faith in themselves is magic and transformative. When people have faith in themselves, each other, and their leaders, there is no stopping their capacity for creativity and resiliency. What more can we ask?
